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General Conditions for Online Purchases

Condiciones Generales

The following general conditions will be applied to all purchases made via this website.

These conditions have been made in accordance with the Spanish Law 3/2014 of 27th March, which modified the General Law for the Defense of Consumers and Users and other complementary laws, Spanish Law 34/2002 regarding Information Society Services and Electronic Commerce and Spanish Law 7/1998 regarding General Contract Conditions, and any other autonomous or state legal provisions that may apply.

The contract will be formalized in Spanish.

The following is the contractual document which will regulate the contracting of products purchased via the website www.educo.org (hereafter,” the website”) which is property of FUNDACIÓN EDUCACIÓN Y COOPERACIÓN (hereafter, “EDUCO”).

Acceptance of the present document implies that the user declares:

  • a) That he or she is a person with the ability to enter into agreements and/or to make purchases electronically.
  • b) That he or she has read the Conditions of Contract detailed in this document.
  • c) That he or she accepts the obligations established in this document.

EDUCO reserves the right to unilaterally modify the present conditions. This will not affect the acquisition of goods and/or services carried out before the modifications.

1. Identification of the Parties

On the one hand, EDUCO, with company number G60541554 and a registered office at c/ Guillem Tell nº 47, 08006, Barcelona, Spain, and listed with the Catalan Government Foundations Register as number 790, email address educo@educo.org and telephone number (Customer Services) (0034) 900 535 238.

And on the other hand, the USER, registered on the website using his or her username and password, over which he or she has full use and custody; as well as anyone who, without registering, has provided the necessary personal information for postage and invoicing. The USER will be responsible for the veracity of the information and declarations given to EDUCO.

2. SUBJECT OF THE CONTRACT

The subject of this contractual agreement is the regulation of the contractual conditions of purchase between EDUCO and the USER. By clicking on the "Continue" button that appears during the purchase process, the USER accepts each and every one of the contracting conditions prior to the purchase of the products.

The purchase of the products offered on this website includes delivery by EDUCO, requiring the USER to pay the price advertised publicly on the website, and to use the product in accordance with the law and the present conditions.

3. PURCHASING PROCEDURE

In order to purchase a product, the USER must open a client account during their first purchase, provide their personal information and fill in the compulsory fields indicated by EDUCO; or, simply provide and fill in the compulsory fields indicated by EDUCO without opening a client account.

The USER who opens an account will choose a username and password, hereby undertaking an agreement to use them responsibly.

Once the USER has provided information and filled in the compulsory fields indicated by EDUCO and in accordance with the provisions in Article 27 of the Spanish Law 34/2002 regarding the Information Society Services and Electronic Commerce, the purchasing procedure will take place as follows:

1) The user must select the product/s they wish to buy, number of articles and add them to the “Shopping Basket”. Once selected, the product will display more detailed information:

  • a. Main product characteristics.
  • b. Price.
  • c. Taxes.
  • d. Delivery costs.

2) In order to finalize the purchase the USER needs to: introduce his or her information, select the payment method and confirm the purchase.

3) EDUCO will inform the USER by email, once the purchase is complete, of the characteristics, price, delivery type, purchase date and an approximate delivery date.

4. PRICE AND TAXES

Is VAT included in the price?

The price of the products offered on the website is indicated in euros (€), including the corresponding VAT.

The transactions which are to be delivered within the member states of the European Union will be subject to VAT.

The purchases which are to be delivered to territories outside the European Union, on the Canary Islands, Ceuta or Melilla, are exempt from VAT.

5. INVOICING

When will I receive my invoice?

Any payment made to EDUCO will result in an invoice being emitted to the USER

The invoice will be sent automatically to the email address provided by the USER and may also be sent with the purchase.

6. PAYMENT METHODS

What payment methods are available?

The product purchased can be paid for by credit card (Visa, MasterCard and American Express, whereby payment will be made at the time of the transaction) or using PayPal.

EDUCO is committed to using certified encryption technology in order to protect the information of the USER from unauthorized access from third parties. The order and credit card details are transmitted in encrypted form, using SSL (Secure Socket Layer) and 3D Secure procedures. All personal information is treated as confidential.

7. DELIVERY METHODS, COSTS AND TIMING

How long will my order take to arrive?

Products purchased by USERS on the website will be sent via a courier company and will be delivered to the address provided by the USER. EDUCO will not be responsible for a purchase not arriving due to the information provided by the USER being false, incorrect or when a delivery cannot be made because of reasons unrelated to the courier company, for example if the recipient is absent.

Delivery of the products purchased will be made within 2 days, not exceeding in any case 4 calendar days from the date of purchase.

How can I find out the status of my order?

The USER will be able to consult the status of their order at any time either by calling 900 535 238 or via email using the link provided.

If EDUCO does not fulfil the delivery in the time agreed, the USER will have the right to cancel the order, in which case EDUCO must immediately reimburse the full amount paid by the USER for the service. In the case of unjustified delay in the reimbursement of these amounts, the USER will be able to reclaim double the indebted amount, without infringing their right to be compensated for the damages suffered in excess of that amount.

If there is an error in the order received, please contact us on 900 535 238 and we will let you know how to resolve it.

How much will delivery cost?

  • 1 kit 3,99
  • 2 kits 5,44
  • 3 kits 6,38
  • 4 kits 6,69
  • 5 kits 7,69
  • 6 kits 8,74
  • 7 kits 8,93
  • 8 kits 9,53
  • 1 kit + 1 supplement 5,44
  • 2 kits + 2 supplements 6,69
  • 3 kits + 3 supplements 8,74
  • 4 kit + 4 supplements 9,53
  • 1 kit + 1 other 5,44
  • 1 other 3,99

Prices are valid for delivery in mainland Spain. For the Canary Islands, Ceuta and Melilla please get in touch.

The delivery of digital files that include no physical product will be carried out as a download from the website and no delivery address is needed. These deliveries will be considered complete once the download has been made from the website.

8. GUARANTEES

Is my order under guarantee?

All the products offered here have a two-year guarantee, as established by the Royal Legislative Decree 1/2007 of November 16th, which approved the reworked text from the General Consumer and User Protection Law and other complementary laws.

9. CANCELLATION RIGHTS

Can I return my purchase?

The USER will have a period of fourteen (14) calendar days from the day of receipt in which to return the purchase. The product must be returned in its original packaging and in perfect conditions.

In these cases, EDUCO must reimburse the USER for the full amount paid, within fourteen calendar days from the date in which it receives the request to cancel the order.

However the cancellation right will not be applicable to digital files with no physical product when the download has begun with specific prior consent from the USER, in accordance with article 103 of the Spanish Law 3/2014 of March 27th, for the Protection of Consumers and Users.

10. APPLICABLE LAW AND JURISDICTION

In the case of any conflict or discrepancy in the interpretation or application of the present contractual conditions, EDUCO and the USER agree to submit any dispute that may arise from a transaction subject to these conditions to the Courts and Tribunals of the city of Barcelona.

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